Return & Refund
Return Products You Are Unsatisfied With
If you are not 100% satisfied with your purchase, you can return your unused items within 30 days to our warehouse for a 70% refund. (We charge restocking fee for any purchase from June 1st, 2020)
Please contact us for return form before sending it back. Please be advised customers are responsible for all return shipping charges.
Wrong Item Received?
If the item you received is completely different from the one you ordered, please contact our Customer Service with photos or videos of the different product.
Return Defective Items
If you received a defective item, you can send the item back in the original package without any wear and tear for a replacement. However, you will need to provide photos and videos showing the defect(s) of the product.
*NOTE: We strongly recommend obtaining and saving your return tracking number until you are notified that we have completed your refund. Please be advised customers are responsible for all return shipping charges.*
When Will A Replacement Be Sent?
Replacements are treated the same way as that of new orders -- they leave our US warehouses within 2 days. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.
How Long Does It Take For Me To Get A Refund?
It may take 1 week for your return to reach our US warehouse. Once the item is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.