CHECK YOUR PACKAGE: Open the unit and check carefully for visible damage. If you have any problems with damage or missing parts, please contact us as soon. DO NOT dispose of packaging until you are satisfied with your air conditioner.
BEFORE USE: Allow the unit upright for at least 24 hours before first use. Shipping carriers may set the unit on its side, which causes the refrigerant to pool in certain areas. Standing the unit upright for 24 hours allowing the refrigerant to move to the right position, otherwise, the unit may break down.
Customer Service Team: If you have any questions, please email us at firstname.lastname@example.org before making a return request. Our Customer Service Team would reply within 24 hours, usually sooner. If you haven’t received a reply, check your spam or junk folder as sometimes our replies get lost in customer’s inboxes.
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